Santa Barbara Tax Products Group (SBTPG) is closed on weekends during off-season days but open during the busy preseason and peak season days.
You have different options to contact them and find solutions to your queries.
Let us guide you through the process of how to contact SBTPG and check what their working hours during and after the tax season are.
What is SBTPG?
Santa Barbara Tax Products Group was founded in 1991 and became the Green Dot Company in 2014.
It offers tax products to individuals and provides a platform for tax professionals to offer their services.
A major advantage of SBTPG tax services is filing tax returns without paying the tax preparation fee upfront. Individuals can file their online taxes at no extra cost upfront and have an option to receive their tax refunds in advance as well.
Taxpayers can also integrate SBTPG with any other tax software to obtain their advance refund services.
What Does SBTPG Offer?
Santa Barbara Tax Products Group offers tax products to taxpayers and tax professionals.
Santa Barbara Tax Products Group offers four main tax-related services to taxpayers.
Find a Tax Pro
If you are looking for a tax professional and also want to combine other offers by SBTPG, you can use their online dictionary to find a tax professional.
The participating tax professional may offer you all the services in one place.
Fast Cash Advance
The flagship offering of SBTPG is to offer a quick tax refund to taxpayers. You can get advance cash up to $ 6,000 depending on your expected tax refund amount.
This loan amount comes at an APR of 35.95%.
Go2Bank VISA Debit Card
SBTPG users can also apply for a VISA debit card issued by Go2Bank. This debit card can be used anywhere like any other debit card issued by a commercial bank.
When using the refund transfer service, taxpayers do not need to pay for their tax preparation services upfront.
The tax professional at SBTPG will receive your tax preparation fee when the IRS sends the refund.
Taxpayers do not need to pay any interest for the delayed period to the tax preparer.
For Tax Professionals
Tax professionals can use SBTPG as a marketplace to attract more customers and offer more products to existing ones.
Tax professionals can collect their uncollected dues from clients using this service. It is available for clients having accounts with SBTPG and availing services through this platform.
SBTPG offers credit and debit card processing options to its partners. It means more ways to get paid by the clients.
It is a short-term financing facility that offers a loan of up to $40,000 to SBTPG partners. This offer is valid until December 31 every year as a pre-season funding option.
It is also a form of advance cash funding program. This offer lets partners get paid earlier through advance payment options.
SBTPG will deduct the client’s tax preparation fee from the IRS tax refunds.
SBTPG offers a wide range of digital marketing services to its partners. Tax professionals can secure a website, email marketing, SMS marketing, and client management portal.
How You Can Contact SBTPG?
Tax professionals and taxpayers may need to contact their service provider for many reasons.
Santa Barbara Tax Products Group has dedicated websites for taxpayers, tax pros, and check cashers. You can follow any one of these web pages to get detailed information about its products and services.
However, there are a few methods to contact SBTPG directly as well.
Santa Barbara Tax Products Group has three dedicated phone lines for different inquiries.
Choose your relevant phone line to call them during their open hours.
- Tax Pro Support (New Partners)
- Tax Pro Support (Existing Partners)
- Taxpayer Support
If you want to send detailed queries, you can also use the email support option. There is a dedicated request submission page for email users.
You can use the following link to contact SBTPG through email.
Submit a request – Santa Barbara Tax Products Group (sbtpg.com)
Social Media Accounts
Another option to contact SBTPG is through social media accounts. Social media accounts provide useful information and may answer your regular queries.
Use the following links to reach out to one of the Santa Barbara Tax Products Group social media pages:
Is SBTPG Open on Weekends?
Yes, Santa Barbara Tax Products Group is open on weekends as well. However, it is available on weekends only during the tax season and preseason.
Here are the relevant working hours for contacting Santa Barbara Tax Products Group.
Early Tax Season: January 2 – January 16
Monday – Friday: 7 am – 4 pm
Saturday – Sunday: 7 am – 11 am
Peak Tax Season: January 17 – March 6
Monday – Friday: 6 am – 6 pm
Saturday: 7 am – 4 pm Sunday: 8am – 12 pm
Off Peak Tax Season: March 7 – March 27
Monday – Friday: 7 am – 5 pm
Saturday: 7 am – 12 pm Sunday: Closed
Off Season: Starting March 28
Mon-Fri: 7 am – 4 pm
Saturday & Sunday: Closed
Additionally, you should remember the public holidays observed by SBTPG to avoid confusion.
- New Year’s Day – Jan. 1
- Memorial Day – May 28 & 31
- Independence Day – Observed Jul. 5
- Labor Day – Sep. 3 & 6
- Columbus Day – Oct. 11
- Thanksgiving – Nov. 24 & 25
- Christmas – Observed Dec. 24
What Information Does SBTPG Offer?
You can explore three web versions of the Santa Barbara Tax Products Group website. These web pages have detailed information about its products and services.
You can log in to your account and check different products, fees, and other information of your interest.
Once the IRS sends your tax refund, you can get more details about it through your SBTPG account.
Some key points to extract through your SBTPG account include:
- Accepted Returns and expected refund amount.
- Actual refund amount (when issued by the IRS).
- Net refund amount payable to you (after fee deduction).
- Advance program fee and other deductions.
- Refund method and status.
What If SBTPG Does not Release My Refund?
Some customers have made complaints about a delay in receiving their tax refunds. Santa Barbara Tax Products Group will only hold your refund if you have any disputes with your tax professional or any unpaid fee.
For instance, if your tax advisor claimed a previous year’s unpaid tax preparation fee, SBTPG may hold your funds until verification of this claim.
Otherwise, SBTPG claims to release your tax refund amounts as soon as they receive them from the IRS.
What Are the Common Reasons for Refund Delays?
Santa Barbara Tax Products Group claims it releases refunds to its clients within 24 hours after receiving from the IRS. Typically, it should not take more than 1-2 business days to transfer these funds to you.
Some common reasons for refund delays include:
- A refund review by another branch of the IRS.
- The IRS is holding your refund due to ongoing correspondence.
- Your tax returns are under review or you have filed an appeal.
- The Bureau of the Fiscal Services (BSF) has deducted unpaid debt amounts from your tax refund.
When Should I Contact SBTPG?
You should first check your tax refund status with the IRS through the “Where is My Refund” Page. If your status shows “refund sent” status and has taken longer than anticipated, you should contact SBTPG for further information.